Developing the skill set to conduct a symphony orchestra is not a casual undertaking. It takes years of practice, a thorough knowledge of the music to be played, and an understanding of how the orchestra should interpret the piece. Yet, when it is time to play, the strings swell up at the right moment, the rolling timpani underscores the rush of the music, and the horns punctuate the arrival of the peak. The audience only sees the result, not the preparation.
Warehouse managers have exactly the same role in conducting the efficient combination of the resources in the warehouse, including the people, equipment, systems, and processes. The skill lies in combining all these resources efficiently, effectively, and economically together in a balanced, cohesive way, leading to smooth, timely, and efficient delivery of the warehouse operation’s outputs. Just as the audience sees the result of the orchestra’s preparation in its performance, the warehouse customer sees a result too—the right product, shipped at the right time, to the right place.
Warehouse operations play a very important role in delivering high quality of service and customer satisfaction. This end result can only be achieved through safe equipment and material handling, effective employee training, elimination of process and activity waste, rigorous financial controls, and optimal utilization of warehouse space. Knowing what needs to done and how to employ the resources to accomplish what needs to be done is the hallmark of an effective warehouse manager.
Are you ready to lead your warehouse orchestra to triumph? The Accenture Academy course Evaluating Warehouse Operational Efficiency
explores key elements that a manager needs to know to identify the factors that affect warehouse operations and then conduct improvements to safety, training, processes, activities, costs, design, and layout to achieve a harmonious warehouse triumph.