Reverse Logistics and Returns Management



 
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2.00 hours
Online Self Study
WHS111

ID:206
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About the Course

This course covers the concepts surrounding the management of returns. It focuses on the processes and key elements of reverse logistics and returns management, as well as the criticality and significance of reverse logistics to successful supply chain performance.

Course Description

Reverse logistics can be defined as the process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, in-process inventory, finished goods, and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal.

This course examines each of the aspects of the above definition, following and explaining each step of the reverse logistics and returns management process. Within each step, the course highlights specific practices that can be incorporated to make processes more efficient. It reviews the various options, such as methods of disposition, that managers need to decide on during each step.

Not all products are the same, however. Thus, this course covers the differences between types of returns and how these differences impact how companies go through the returns process. In addition, it addresses how forward and reverse logistics differ and how reverse logistics fits within the product life cycle.

Learning Objectives

At the end of this course, you should be able to:

  • Explain the rise in returns today.
  • Explain the criticality to companies of successfully processing returns.
  • Highlight typical problems that companies are encountering in managing returns via the Internet.
  • Describe the role of the Internet in managing returns.
  • Describe trends in reverse logistics.

Agenda

The following topics are covered in this course:

  • Key Reverse Logistics Management Elements
  • Return Rates and Types of Returns
  • Forward vs. Reverse Logistics
  • Product Life Cycle Management
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