This course covers the concepts surrounding the management of returns. It
focuses on the processes and key elements of reverse logistics and returns
management, as well as the criticality and significance of reverse logistics
to successful supply chain performance.
Reverse logistics can be defined as the process of planning, implementing, and
controlling the efficient, cost effective flow of raw materials, in-process
inventory, finished goods, and related information from the point of
consumption to the point of origin for the purpose of recapturing value or
This course examines each of the aspects of the above definition, following
and explaining each step of the reverse logistics and returns management
process. Within each step, the course highlights specific practices that can
be incorporated to make processes more efficient. It reviews the various
options, such as methods of disposition, that managers need to decide on
during each step.
Not all products are the same, however. Thus, this course covers the
differences between types of returns and how these differences impact how
companies go through the returns process. In addition, it addresses how
forward and reverse logistics differ and how reverse logistics fits within the
product life cycle.
At the end of this course, you should be able to:
Explain the rise in returns today.
Explain the criticality to companies of successfully processing returns.
Highlight typical problems that companies are encountering in managing returns via the Internet.
Describe the role of the Internet in managing returns.