Reverse Logistics and Returns Management

AcceptedThank you for launching the course.
Accepted Thank you for launching the pre-assessment.

Accepted Thank you for launching the post-assessment.

Accepted Thank you for launching the practice.

Accepted Thank you for launching the evaluation.

Accepted Thank you for completing the course.

Information Confirmation

Accepted Thank you for asking about this course.

Accepted Thank you for launching breeze meeting

Accepted Information
Your registration status: Pending approval.
If you do not receive a reply in 7 business days, contact the approval manager.

Information Registration


Information Please complete the questions below before registration:

Information Order Materials

Please enter new shipping address if different from registration.
After completing this form, an email will be sent to the course's contact person.
Information about this email will be archived in the database.
* = required fields.
Information Confirmation

Are you sure you want to complete this course and take an assessment?

Information Withdraw

Click OK to confirm withdrawal.

Session Schedules:

Accepted Thank you for ordering the course.



Information Confirmation

This course provider requires registration and/or a fee outside of the Accenture Academy.

To proceed to the course provider's website please click "Continue".

2.00 hours
Online Self Study

  • About
  • Registration

About the Course

This course covers the concepts surrounding the management of returns. It focuses on the processes and key elements of reverse logistics and returns management, as well as the criticality and significance of reverse logistics to successful supply chain performance.

Course Description

Reverse logistics can be defined as the process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, in-process inventory, finished goods, and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal.

This course examines each of the aspects of the above definition, following and explaining each step of the reverse logistics and returns management process. Within each step, the course highlights specific practices that can be incorporated to make processes more efficient. It reviews the various options, such as methods of disposition, that managers need to decide on during each step.

Not all products are the same, however. Thus, this course covers the differences between types of returns and how these differences impact how companies go through the returns process. In addition, it addresses how forward and reverse logistics differ and how reverse logistics fits within the product life cycle.

Learning Objectives

At the end of this course, you should be able to:

  • Explain the rise in returns today.
  • Explain the criticality to companies of successfully processing returns.
  • Highlight typical problems that companies are encountering in managing returns via the Internet.
  • Describe the role of the Internet in managing returns.
  • Describe trends in reverse logistics.


The following topics are covered in this course:

  • Key Reverse Logistics Management Elements
  • Return Rates and Types of Returns
  • Forward vs. Reverse Logistics
  • Product Life Cycle Management