This course explores how effective analysis and use of logistics key
performance indicators (KPIs) are critical to financial, productivity, and
customer service improvements. In addition, organizations need a
comprehensive, flexible, and adoptable framework for evaluating and managing
This course provides insight into the application of Six Sigma principles to
supply chain and logistics processes. It provides an overview of the Six Sigma
concept, the DMAIC methodology and related tools, as well as a step-by-step
process for successful introduction of Six Sigma to an organization. Case
studies and brief activities will be used to demonstrate key points. The
course is appropriate for individuals with limited exposure to Six Sigma, lean
logistics, and continuous improvement.
Six Sigma is a management system that provides a critical framework for
measuring KPIs on a common scale, benchmarking them against world-class
standards, and using the results to promote performance improvement. The goal
of Six Sigma is to help organizations focus on producing nearly perfect
products and services that meet the needs of customers and produce higher
After completing this course, you should be able to:
Understand Six Sigma concepts, processes, and roles.
Be able to describe the value proposition of Six Sigma.
Be better prepared to participate in a Six Sigma implementation process.