Labor Scheduling

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1.50 hours
Online Self Study

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About the Course

This Online Self-Study training course focuses on how to avoid problems within the area of labor scheduling. It examines challenges such as scheduling to cover all hours that the warehouse is open, including finding and managing employees on second and third shifts.

Course Description

This three-hour Online Self-Study discusses how to effectively manage labor scheduling within logistics. It looks at four areas where labor productivity can be impacted:

  • Labor costs and personnel issues
  • Organization and dispatching of work
  • Material handling, selection, and facility layout
  • Staffing levels and strategic issues

For the first area, the course emphasizes the basic data collection and assessment that must take place in order to be able to make intelligent decisions about which improvements to make. In the second topic discussed, on the organization and dispatching of work, the course provides details on the changes required (operating procedure, a change in a warehouse management system, or both).

Thirdly, the course discusses re-slotting and introducing new material handling equipment, which typically requires a significant effort in both systems and physical movement as well as a potential capital investment. Finally, in the last topic, the course highlights the tradeoff between labor capacity (and therefore cost) and customer service objectives.

Learning Objectives

In this training course we will look at several ways to assess and improve warehouse labor management. At the end of this course, you should be able to:

  • Estimate the labor cost of picking an order, which will permit accurate assessment and valuation of improvements, facilitating good management decisions.
  • Understand worker issues including motivation, compensation, safety issues, and loss prevention.
  • Know how work can be organized to improve labor productivity.
  • Know how to create a “warehouse within a warehouse” to improve labor productivity.
  • Understand capacity and service tradeoffs in a facility and how operating characteristics of warehouses in a network can contribute to a coherent supply chain strategy.


This course includes the following topics:

  • Introduction
  • Labor Costs & Issues
  • Picking
  • Facilities & Equipment
  • Productivity
  • Conclusion