Managing Product Allocation and Order Promising

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0.75 hours
Online Self Study


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About the Course

Properly allocating production and service capacity to customers is challenging when demand exceeds supply. Using several different planning parameters, managers can help keep customers satisfied in difficult supply chain situations.

Course Description

Allocation and order promising are critical planning elements when managing customers in supply chains, although they are often overlooked. This failure often results in disastrous customer service outcomes.

Effective allocation and order promising ensures that a company can meet its customer requirements in a given time frame. Organizations with mature allocation processes can count on a higher level of customer satisfaction as they develop a reputation for living up to their commitments.

In this course, you will investigate the essential elements of allocation and order promising. You will also discover how organizations can improve their capability in this important area of supply chain planning to maximize customer service levels. Allocation and order promising help companies address business issues such as providing accurate order commitments, giving priority to the best customers, and maximizing the contribution of the most profitable products.

Learning Objectives

After completing this course, you should be able to:

  • Describe the fundamentals of the allocation process.
  • Create a plan for allocating scarce resources.
  • Establish a process for promising accurate customer orders in your organization.
  • Measure and monitor the indicators of a successful allocation process.


The following topics are included in this course:

  • Introduction and Course Objectives
  • Introduction to Allocation and Order Promising
  • Allocation
  • Order Promising
  • Metrics for Allocation and Order Promising