Buying Services: Statement of Work



 
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2.00 hours
Online Self Study
PEX1003

ID:1000000202
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About the Course

Services are typically specified through statements of work (SOW) that outline specific services a contractor is expected to perform and the time schedule required. Unless the buying organization conveys the full scope of work, there is no guarantee that it will be done. This course explores the proper use and development of SOWs in buying services.

Course Description

Services are rendered via the application of labor, often coupled with intellectual content, and some method of delivery. Unlike products, services are often performance-based rather than physical-based. This presents the challenge of defining intangibles in finite, measurable terms. In addition to appropriate supplier qualification and management strategies, successful service procurements are highly dependent upon the language of the agreement itself. Many fail to consider the uniqueness of service procurements and underestimate the importance of the actual words in service agreements.

This course explores the proper use and development of SOWs in buying services. It points out the differences between specifying and buying services versus products and delves into the influence the category or type of service has on the SOW.

Learning Objectives

After completing this course, you will be able to:

  • Articulate the differences between specifying and buying services versus products.
  • Identify the category of service being acquired.
  • Develop a SOW for the acquisition of a service.
  • Determine the adjustments necessary to the SOW for each process in the acquisition chain.

Agenda

The following topics are included in this course:

  • Overview of Statement of Work
  • Prepare and Plan
  • Write the Statement of Work
  • Manage the Statement of Work
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