Identifying Quality Improvement Methods

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1.00 hour
Online Self Study

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About the Course

Improving quality is critical to the success of any organization. Quality improvement methods range from testing to statistical methods. These methods help assess the organization’s current quality levels and help formulate ways to improve quality and enhance customer satisfaction.

Course Description

Supplier quality can be defined as the ability to consistently meet or exceed current and future customer expectations or requirements within critical performance areas. This definition has several parts:

  • The ability to consistently meet or exceed, which means the buyer’s expectations are met or exceeded each and every time.
  • Current and future customer expectations or requirements, which implies the supplier’s organization is capable of continuous performance improvement. A supplier who cannot maintain that ability now and in the future is not a quality supplier.
  • Within critical performance areas, which implies product and service delivery conformance, physical product and service conformance, after-sales service, technology contributions, and cost management.

This course covers the important quality improvement tools and methodologies that can help companies assess the quality of suppliers and their production processes and thus identify ways to improve product and service quality and enhance customer satisfaction.

Learning Objectives

After completing this course, you should be able to:

  • Identify the fundamental concepts related to quality.
  • Identify the common tools for quality improvement.
  • Identify the quality improvement process.
  • Recognize the use of quality function deployment.