Improving quality is critical to the success of any organization. Quality
improvement methods range from testing to statistical methods. These methods
help assess the organization’s current quality levels and help formulate ways
to improve quality and enhance customer satisfaction.
Supplier quality can be defined as the ability to consistently meet or exceed
current and future customer expectations or requirements within critical
performance areas. This definition has several parts:
The ability to consistently meet or exceed, which means the buyer’s expectations are met or exceeded each and every time.
Current and future customer expectations or requirements, which implies the supplier’s organization is capable of continuous performance improvement. A supplier who cannot maintain that ability now and in the future is not a quality supplier.
Within critical performance areas, which implies product and service delivery conformance, physical product and service conformance, after-sales service, technology contributions, and cost management.
This course covers the important quality improvement tools and methodologies
that can help companies assess the quality of suppliers and their production
processes and thus identify ways to improve product and service quality and
enhance customer satisfaction.
After completing this course, you should be able to:
Identify the fundamental concepts related to quality.
Identify the common tools for quality improvement.