Quality is a crucial factor for any organization determining its business
expectations and performance. This course introduces the topics of quality,
including its attributes, its scope, standards and methods for improvement,
and the risks and benefits of quality management. All these factors define the
longevity of any business in a competitive marketplace.
The sustenance and success of every business are determined heavily by how
well a business can manage its quality. Quality takes into consideration all
aspects from procurement to delivery. Every organization ensures it can
deliver quality products and services as per the defined standards. If it
fails to manage its quality across all business functions, the output suffers.
That leads to negative customer feedback and eventually loss in business. This
course helps the procurement professional to examine all aspects of quality
and be able to incorporate quality practices that make the business
After completing this course, you should be able to:
Identify the attributes and scope of quality.
Identify the quality standards and methods for measuring quality.
List the risks and benefits of quality management.